The error message is caused by a negative pension year-to-date figure for an employee. The most common causes of this are;
Refunding pension contributions from a previous tax year.
Pension refund is processed under a different pay element than it was deducted from.
The refund is greater than the employees' contributions in the tax year.
To find and correct this, follow the steps below.
Find the employee generating the error.
Click Employees, and then click Records.
Find the required employees, and click View Record
.Click the Standard Pay tab.
Click the Edit
icon on the pension pay element.
Pension refund from a different pay element
If the pay element being used for the refund is different to the normal pension pay element, ensure the refund pay element has the same PAYE and NIC checkboxes selected.
Refund greater than contributions
At the bottom of the pay element, there is a gross year-to-date field. If your refund is greater than this figure, you will need to amend it.