The error message, The remote certificate is invalid according to the validation procedure, is caused by the receiving mail server rejecting the email, most commonly by flagging it as spam. To resolve this, review the section below.

Access Payroll uses the email from address to spoof the sender address to the recipient. This can cause mail servers to identify the email as potentially harmful. If your employees use their work email address for payslips and your local IT manage your mail server, review the information below.

To view the email from address that is being used to send the email from your payroll, follow the steps below.

The Access Group uses the SMTP hostname theaccessgroup.smtp.com to send email for Access Payroll. To ensure these emails are accepted by recipient servers, you should add an SPF record to your domain’s DNS settings authorising this server.