Clear communication is essential, especially during high‑impact incidents or unexpected downtime. To keep our customers informed, we publish live service information on StatusHub, where you can track the real‑time status of your Access products.
From StatusHub, you can:
Register for product alerts, including new events, updates, and high‑priority incidents.
Receive notifications about planned maintenance.
View current and historical events in one place.
Stay informed as we share root‑cause details and prevention measures.
View your StatusHub dashboard
To access and navigate the dashboard, follow the steps below.
Go to your StatusHub >
In the top right, to select your time zone, use the time zone
list. To see products that have had recent issues, select Show Affected Only.
Statuses explained
On your dashboard, you’ll see one of the following statuses for each day:
Service is operating normally.
Performance issues.
Service disruption.
For days with incidents, you may also see the following:
One incident.
Multiple incidents.
Use the Calendar view
By default, the dashboard shows a list of affected products. To see this information in a calendar view, under Service Details, click Calendar.
View planned maintenance
The dashboard includes a monthly Maintenance view, and you can move between months using the navigation arrows. If there’s planned maintenance for a specific date, a blue dot appears on that day.
To see more details, select the date, then click the link at the top. From here, you can see full information about the timing, affected sites, and what work is involved.
Access Payroll isn't showing as down, but isn't loading
If StatusHub shows no issues but Access Payroll still isn’t loading, there may be a local environment issue. We recommend you try logging in using a different browser. Additionally, you can verify any applied filters or settings to ensure they are not causing the issue, and restart the application by closing and reopening the browser tab to refresh the connection.
If you see one of the following error messages, it may indicate an incorrect URL or a browser setting preventing the page from loading: Missing employee records or inaccessible Payroll services may also occur during system outages. These are usually temporary and do not indicate data loss.
400 Bad Request
404 Not Found
📌Note: If Access Payroll loads but is slow, this won't appear on StatusHub.
Subscribe to alerts
To register for StatusHub alerts, follow the steps below:
Go to your StatusHub >
In the top-right, click Subscribe, then click Email.
Enter your email address.
Read and accept the terms and services.
Click Next, then, under Customisations, select either:
All services: You’ll get all service notifications for Access MLB products.
Selected Services: Select the services most relevant to you.
If required, select Only send me the minimum number of notifications.
Click Save
Unsubscribe from alerts
To unsubscribe from alerts, follow the steps below.
🤓 Tip: If you’ve already received an email notification, simply open it, click Unsubscribe from these alerts, then click Email.
Go to your StatusHub >
In the top-right, click Subscribe.
Click Forgot your link?, then click Email.
Enter your email address, then click Resend.
Click Unsubscribe from these alerts, then click Email.
If Access Payroll is unavailable
In the rare event that Access Payroll becomes temporarily unavailable, you may not be able to access the in‐product Access Digital Assistant. During these instances, there’s no need to take any action; our teams will already be aware of the issue and actively working to restore full service as quickly as possible. System outages may result in temporary disruptions such as missing employee records or inaccessible Payroll services. These issues are typically resolved once the outage is addressed, and normal functionality is restored without requiring extensive user intervention.
You can continue to monitor progress and updates on StatusHub, where we’ll share information as soon as it becomes available. After the outage is resolved, reopen Access Payroll to refresh the system and verify that employee records and other data are visible and accessible.