The error message is most commonly caused by incorrect bank details entered into an employee record. We recommend reviewing new employee records or those who have received bank detail changes in the current period. To do this, follow the steps below.
Click Employees, and then click Records.
Find the required employee and click View Record
.
Click the Payment tab, and ensure the fields follow the correct format.
Sort code: Six digits in pairs of two.
Account number: Eight digits long.
If required, click the Edit
icon to make changes.