If an employee's pension contribution seems incorrect, there are a few things you can check to ensure the calculation is accurate.

To ensure only the relevant pay elements are selected as pensionable, in case too many or too few pay elements are included. To check this, follow the steps below.

The pension pay element may be using the lower and upper earnings thresholds, meaning the pensionable income is lower than the employee's gross earnings, which reduces the pension contribution. To check this, follow the steps below.

From here, check whether the Exclude earnings above UEL and Exclude earnings below LEL are selected. If they are but shouldn't be, you need to clear these check boxes, or vice versa.

If the employee has had a recent salary change, but the pension contribution doesn't reflect this, this could be due to the pay element settings. To check this, follow the steps below.

From here, check whether the Do Not Recalculate check box is selected. If it is but shouldn't be, you need to clear it, then click Save.

If the employee contribution is correct, but the employer contribution is too high, this could be because the employee has multiple pension pay elements.

This can also cause the pension provider report to show a different value to the detailed pay run summary if the additional pay element isn't part of the pension provider scheme. To check this, follow the steps below.