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Can't view payslips in Access Payslip

I have re-instated an employee and they can't view their payslips in the Access Payslip application.

J
Written by Jordan Hutchinson
Updated over 4 months ago

Access Payslip uses the employee's e-mail address to match their payslip to their account. If the employee has already existed in the past with the same email address, the Access Payslip account will need to be re-matched. To do this, follow the steps below.

  1. Click Access Button , and then click Payslips.

  2. Click the Settings icon, then click Users.

  3. Click Import Employees.

  4. Click the match status drop-down, and click All.

  5. Search for the name of the employee.

    • Unmatched: Payslips not linked to a workspace account.

    • Matched: Payslips matched to a workspace account, but the user has not confirmed their details.

    • Confirmed: Payslips matched to a workspace account, and the user has confirmed their details.

Delete user

If the employee is matched to a deleted user, follow the steps below.

  1. Next to the user, click the Search icon.

  2. Remove the current user, then search for the employee's workspace account.

  3. Click the Settings icon, to match the accounts.

Once the account has been matched, the employee will need to confirm their details upon opening the Payslips application.

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