There are some changes which can cause a user's access to be removed, including but not limited to;
A details change to the Access Evo user account.
The account was active during an upgrade.
The database has been restored to before the user account was created.
To resolve the issue and grant access back to the user, follow the steps below.
📌Note: The steps below can only be carried out by an Access Evo Administrator.
Click the Members
icon, and search for the required user.Next to their name, click the show member actions
icon.Click Manage Roles, then click the payroll drop-down.
Find the required payroll instance, and make a note of the access granted.
Administrator
User
Click the permission drop-down, then click No Access and click Save Changes.
Click Confirm, then click Close.
Next to the same user, click the show member actions
icon.Click Manage Roles, then click the payroll drop-down.
Find the required payroll instance.
Click the permission drop-down, then click the access noted down in step 4.
Click Save Changes, then click Confirm.
Click Close.
Once the above steps have been carried out, the user will need to close the Payroll tab, and re-open the Payroll instance from Access Button.