There are several common reasons why an email might fail to deliver successfully, such as an incorrect email address, mail server security restrictions or the recipient blocking the sender address.
Incorrect email address
To confirm the email address is entered correctly, double-check the email address entered with the employee. To view the employee's email address, follow the steps below.
Click Employees, and then click Records.
Find the required employee, and then click View Record
.Click the Contact tab.
Mail server security restrictions
Sometimes, the recipient’s mail server rejects incoming emails due to strict security settings or missing authentication. This can prevent delivery even if the address is correct. In this instance, the employee may need to provide an email address from a different mail provider.
Recipient is blocking the sender
The recipient may have blocked emails from the sender's address, or it may be caught as spam and automatically filtered out. In this instance, the employee will need to update their email settings to ensure it reaches their inbox.
Multiple emails are being blocked
If you notice that several emails are being blocked and they all originate from the same domain, for example, gmail.com. Let us know so we can investigate and, if necessary, request removal from any block lists to restore normal email flow.